Resume

Professional Experience

General Manager

Lisara Receptions and Restaurant | 2022 – 2023

• Directed daily operations, including staff management, inventory control, and customer service.
• Implemented strategies to improve service quality and customer satisfaction.
• Coordinated with external vendors and suppliers to ensure seamless operations.
• Reduced operating costs by 4% through effective inventory management and supplier negotiations.
• Successfully managed a team of 30+ employees, reducing staff turnover by 17%.

Operations Manager

Exotic Foods | 2021 – 2022

• Managed front-of-house and back-of-house operations.
• Developed and executed promotional campaigns to increase sales.
• Ensured compliance with health and safety regulations.
• Streamlined kitchen operations, reducing order turnaround time by 16 minutes on average.
• Organized and executed over 10 successful events, boosting off-peak sales by 40%.

Restaurant Manager

Maiti Cafe | 2018 – 2021

• Assisted in managing day‑to‑day operations and staff supervision.
• Implemented staff training programs to enhance service quality.
• Resolved customer complaints and maintained high satisfaction rates.
• Increased annual revenue by 11% through strategic marketing and improved customer service.
• Improved customer satisfaction scores by 19% through comprehensive staff training.
• Introduced a new POS and Restaurant Management System.

Management Trainee / Assistant

Various Assignments | 2017 – 2018

• Gained hands‑on experience in restaurant operations.
• Assisted in inventory management and cost control.
• Supported senior managers in administrative tasks.

Internships & Training

• Hunan Chinese Restaurant, Bangalore – Specialization Training (2 months): Specialized training in Chinese cuisine, focusing on Hunan dishes. Worked closely with chefs to master cooking techniques and presentation.
• Davanam Sarovar Portico, Bangalore – Intern (4 months): Gained comprehensive experience in hotel operations across front office, housekeeping, F&B service, and F&B production.

Education

Bachelor's Degree in Hotel Management
Bangalore University | Graduated with honors

Additional Courses

Google Garage Digital Marketing Course – Completed 2018
Acquired skills in digital marketing, SEO, and online advertising.

Co‑founder

Baker's Treat, Koteshwor, Nepal | 2019 – Present

• Co‑founded a bakery and café focused on quality bakery goods and coffee‑based beverages.
• Developed the brand's vision and mission to serve happiness to customers.

Skills

References

• Upendra Bahadur Shrestha – Managing Director, Maiti Café | 9851031690
• Bishwo Ram Khadka – Chairman, Maiti Nepal | 9851022083